Terms of service
Grannus Australia – Terms and Conditions
Effective Date: 14/11/2025
Welcome to Grannus Australia (“Grannus”, “we”, “our”, “us”).
These Terms and Conditions govern your use of our website, purchase of our products, and any related services.
By accessing or using our website, you agree to these Terms and Conditions.
1. General Information
Grannus Australia is an Australian-based company specialising in pool heating systems and related equipment.
We provide information, products, and support through our website and authorised distributors.
We reserve the right to update these Terms and Conditions at any time. Updates will take effect immediately upon posting on our website.
2. Use of the Website
You agree to use our website for lawful purposes only. You must not:
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Violate any applicable Australian laws or regulations
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Interfere with the operation of the website or security systems
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Copy, reproduce, or distribute website content without prior written consent
3. Product Information
We make every effort to ensure all product descriptions, specifications, and pricing are accurate and current.
However, we reserve the right to correct errors, update information, or modify products without prior notice.
Images on the website are for illustrative purposes only. Actual product colours, finishes, or packaging may vary slightly.
4. Orders and Payment
All orders placed through our website are subject to acceptance and availability.
Prices are listed in Australian dollars (AUD) and include GST unless otherwise stated.
Payment must be received in full before products are dispatched. We accept major credit cards, bank transfers, and other payment methods listed at checkout.
5. Shipping and Delivery
We aim to process and ship all orders promptly.
Delivery times may vary depending on your location and product availability.
Once an order has been shipped, Grannus is not responsible for delays caused by courier services, customs, or unforeseen events.
6. Returns and Refunds
If you receive a faulty or damaged product, please contact us within 14 days of delivery.
We will arrange repair, replacement, or refund in line with the Australian Consumer Law.
Change of mind returns are accepted only at our discretion and may be subject to restocking fees.
7. Warranty
Grannus products are backed by manufacturer warranties.
Warranty periods and coverage vary by product — please refer to the product manual or our warranty information page for details.
This warranty does not cover misuse, improper installation, or unauthorised modifications.
8. Limitation of Liability
To the fullest extent permitted by law, Grannus is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
Our total liability for any claim is limited to the amount paid for the product in question.
9. Intellectual Property
All website content, including text, images, logos, and graphics, is the property of Grannus Australia and protected by copyright laws.
You may not reproduce or use this material without our prior written permission.
10. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia.
Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Grannus Australia
Email: support@grannus.com.au
Phone: 03 7037 3925
Address: 8 Adriatic Way, Keysborough VlC 3173