Privacy policy

Grannus Australia Privacy Policy

Effective Date: 14/11/2025

Grannus Australia (“Grannus”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or interact with our website, purchase products, or contact us.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name, email address, phone number, and postal address

  • Billing and payment information

  • Information about your pool or equipment when requesting product advice or installation services

  • Any other information you provide when contacting us or subscribing to newsletters

We may also collect non-personal information automatically through cookies and website analytics, such as your IP address, browser type, pages visited, and date/time of access.

2. How We Use Your Information

We use your personal information to:

  • Process and manage orders, payments, and product inquiries

  • Respond to customer support requests

  • Send newsletters, promotional materials, or updates (only if you have opted in)

  • Improve our products, services, and website functionality

  • Comply with legal obligations

We will not use your personal information for unrelated purposes without your consent.

3. Sharing Your Information

We may share your personal information with:

  • Service providers and contractors who assist with order fulfillment, delivery, or technical support

  • Legal or regulatory authorities if required by law

  • Other parties only with your consent

We do not sell or trade your personal information.

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access, disclosure, or modification. However, no method of electronic transmission or storage is completely secure.

5. Your Rights

Under the Privacy Act 1988, you have the right to:

  • Access and correct the personal information we hold about you

  • Request that we delete or restrict the use of your information

  • Opt out of marketing communications at any time

To exercise these rights, please contact us at [Insert Contact Email].

6. Cookies and Tracking

Our website uses cookies to enhance user experience and analyse website traffic. You can choose to disable cookies in your browser settings, but this may affect the functionality of some website features.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

8. Contact Us

If you have questions about this Privacy Policy or our handling of your personal information, please contact us:

Grannus Australia
Email: support@grannus.com.au
Phone: 03 7037 3925
Address: 8 Adriatic Way, Keysborough VlC 3173